Reference

Legal Terms That Protect Your Account

These terms set out how we368 handles your account, your data, and your rights as someone using the platform in Indonesia. Access and eligibility depend on local law and are available only where local law permits.

Account PolicyData HandlingDANA, OVO, GoPay Wallet TermsJurisdiction NoticeContact Rights
we368 Legal Terms That Protect Your Account
HOW WE PROTECT YOU

Data, Security and Account Integrity

We handle your account and personal data with clear, consistent practices. Here is what that looks like in practice — from how your wallet details are stored to how you can request changes.

Wallet Data Security

Your DANA, OVO, and GoPay account details are never stored in plain text. Wallet verification uses a one-time PIN step each session to confirm your identity before any withdrawal is processed.

Cookie and Session Policy

We use session cookies to keep you logged in across devices. Switch from your phone to desktop and your lobby state carries over. You can clear cookies at any time from your browser settings.

Data Retention and Deletion

Account data is retained while your account is active and for a period after closure as required by applicable law. Submit a deletion request via support and we will confirm the outcome in writing.

Who to Contact for Changes

To update your registered email, phone number, or linked wallet, go to Account Settings and follow the verification steps. For legal data requests, contact support directly with your account ID.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have questions about your rights, want to request your data, or need to flag a policy concern, our support team handles these directly. Reach out through any of the channels below and we'll respond to your request.

Live Chat Open the chat widget from your account dashboard. Available for account and policy queries — we aim to respond to legal requests within one business day.
Email Support Send your data request or policy question to our support email. Include your registered account details so we can verify and process your request accurately.
Account Help Centre Log in and head to the Help section for self-service policy documents, wallet terms for DANA, OVO, and GoPay, and account data request forms.

Common Legal and Policy Questions

Real questions about your rights, your data, and how our terms work in practice.

Access depends on local law and is available only where local law permits. Check whether online gaming platforms are eligible in your region before registering an account.

Contact our support team via live chat or email with your account ID. We will verify your identity and send your data summary within the timeframe required by applicable law.

Yes. Submit a deletion request through support. We will close your account and remove personal data, except where retention is required by law. You will receive written confirmation.

Wallet details are never stored in plain text. Each withdrawal triggers a PIN verification step through your wallet app before the transaction is processed on our end.

We will notify you through your registered account channel before any material changes take effect. Continuing to use the platform after that date means you accept the updated terms.

Reach out to support via live chat or email. Include your account ID and a clear description of the issue. Legal or policy disputes are escalated to our compliance team for review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.